Contact us by Email, Telephone or Snail Mail

We, Firenock, LLC, care about our customers.   Although we have made every effort to design our website so that it will be easy to understand, to navigate, and to shop, we know that there may be times when you need a bit more assistance.  In those cases, there are a number of ways that you can contact us:

Order from our Web Store:

      Firenock LLC web store: shop.firenock.com

All orders that are placed on our web store will be shipped and filled within 2 working days.  Back order items are shipped in the order in which the order was received.

Email:

      Firenock LLC: e-mail : contact@firenock.com
      Customer Service: e-mail : dorgeh@firenock.com
      Marketing/Promotion: e-mail : dorgeh@firenock.com
      Sales: e-mail : sales@firenock.com

      for computer that was not set up for e-mail, use this link to e-mail

We will respond to your inquiry during regular business hours and within 1 business day.  All email correspondence will be treated confidentially.

Telephone:

     Live Customer Care Center: (815) 780-1695

Monday to Friday 8:00am to 5:00pm (CST). Saturdays, Sundays and Federal Holidays -- please leave a message.  A customer representative will contact you within 24 hours on the next business day.

FAX:

     (815) 780-1717 (please note this change, the old (309) 356-5007 will no longer be valid as of 1st March 2016)

Snail Mail:

Send your inquiries to:

      Firenock LLC
      Attention: Customer Service
      511 Robert Street
      Henry, IL 61537-1146