Contact us by Email, Telephone or Snail Mail
We at Firenock, LLC care about our customers. Although we have made every effort to design our website so that it will be easy to understand, to navigate, and to shop, we know that there may be times when you need a bit more assistance. In those cases, there are a number of ways that you can contact our Customer Care team:
Order from our Web Store:
Firenock LLC web store: shop.firenock.com
All orders that are placed on our web store are shipped and filled within 24 hours of ordering. Back order items are shipped in the order in which the order was received.
Email:
Firenock LLC: e-mail
Customer Service: e-mail
Marketing/Promotion: e-mail
Sales: e-mail
We will respond to your enquiry during regular business hours and within 1 business day. All email correspondence will be treated confidentially.
Telephone:
Live Customer Care Center: (815) 780-1695
Monday to Friday 8:00am to 5:00pm (CST). Saturdays, Sundays and federal holidays -- please leave a message. A customer representative will contact you within 24 hours on the next business day.
FAX:
(309) 356-5007 (please note it is changed, the old (810) 222-0474 no longer works)
Snail Mail:
Send your inquiries to:
Firenock LLCAttention: Customer Service
511 Robert Street
Henry, IL 61537-1146
