In General

Firenock LLC recognizes that respecting user privacy over the Internet is of the utmost importance to our customers.   This privacy statement provides information about our privacy and data collection practices for our site: http://www.firenock.com.  This site is operated by Firenock, LLC.  If you have questions or concerns regarding this statement, please contact our site coordinator at contact@firenock.com or write to:

Firenock LLC

511 Robert Street

Henry, IL 61537-1146

Purpose of information collection

You can visit our site without telling us who you are and without providing any information about yourself.   However, in some areas of our site we may ask you to provide information or to register in order to enable us to process an order or other services.  Generally, Firenock, LLC requests you to provide your information when you:
  • Register services on our website. 
  • Place an order
  • Provide feedback to an Online survey or tell us about an idea or suggestion
  • Participate in a rebate program, contest, or other promotional offer
  • Request for a special service
  • Request for information or files
  • Request for technical support or customer service
In these instances, Firenock, LLC will ask for your name, address, e-mail address, phone number and other appropriate information.   If you receive a newsletter or mailing from us, you will always be able to "unsubscribe" from these mailings at any time. 

What Firenock LLC Will Do With Your Information?

If you choose to provide us your information for any of the purposes stated above, this information will be retained by Firenock LLC and will only be used by Firenock LLC to support your request.    We shall not add you to the mailing list, or newsletter without your registration for this service.    We will only contact you if you request for further information to complete a service. 

What Others May Do With Your Information?

Firenock, LLC does not share, rent, or sell any submitted information through our site (such as your name or email address) to any outside organization for use in their marketing or solicitations.  However, from time to time Firenock, LLC may use agents or contractors who may have access to your personal information to perform services regarding Firenock, LLC.  These agents or contractors are required to keep the information confidential and they may not use it for any purposes other than to carry out the services for Firenock, LLC.  In addition, Firenock, LLC may also share collected information about its customers and its website visitors with advertisers, business partners, and other third parties.  For example, we may share data such as what percentage of our users or visitors are PC and Macintosh users.  This information will not contain personal or identifying information about our users. 

Firenock LLC On-line Store

The Firenock, LLC On-line Store is designed in a manner to provide you with options concerning the privacy of your information.   If you set up an account, this will allow you to have a customized order page for express ordering and to view your purchasing history.  To protect your privacy, we have designed the Site to include certain steps to verify your identity before granting you access or enabling you to make changes to an account.  You will always have access to this account information and you can view it, update it or correct it at any time.  To access your information, you will need to use a password.  When purchasing products through our website; the order form will also ask you to provide a daytime telephone number.  However, the telephone number is only used to resolve immediate question(s) that relate to an order, such as when we find that the email address is inactive or entered incorrectly and we need to resolve this issue immediately in order to process your request. 

Third Party Links

Our www.firenock.com does provide links to other sites.    Other Internet sites and services have their own privacy and data collection practices.    Once you leave www.firenock.com, Firenock LLC cannot control, and has no responsibility for, the privacy policies or data collection activities via another website. 

Cookies

There are times when we may send a ‘cookie’ to your computer.   We do not use cookie(s) to retrieve any personal information from your computer.  We only use cookie(s) to learn ways to enhance our website and to give you better and more personalized service when you visit our website.  You can reset your browser to refuse all cookies or to indicate when a cookie has been sent.  However, some functions of our website will not function properly if you refuse cookies.  These areas of our website will have information posted about cookies and when a cookie is being uploaded onto your computer. 

Children's Privacy Protection

Firenock, LLC is concerned with the need to protect the privacy of children under the age of 13.   The vast majority of the material on our site is not intended for children and is not targeted to children under the age of 13.  We do not knowingly collect data from children and if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy

Firenock LLC may from time to time revise its privacy policy.  You should therefore periodically visit this page, so you are aware of any such revisions.  We will not, however, use your existing information in a manner not previously disclosed.  You will be advised and have the opportunity to opt out of any new use of your information.  If you have any questions about our privacy policy and/or the practices of our website, you can write to:
  • Firenock LLC
  • 511 Robert Street
  • Henry, IL 61537-1146

Credit Card Security

We know that customers are very concerned about credit card security.   We use one of the world largest funds transfer agencies - PayPal.  If you choose to use a PayPal account, your personal credit card information will not be given to Firenock LLC.