Our Privacy Policy

    Firenock LLC recognizes that user privacy is of the utmost importance.  The statements below provide information about our privacy policy and our data collection practices for our site, http://www.firenock.com, operated by Firenock LLC.  If you have questions or concerns regarding these statements, please contact us at contact@firenock.com or write to:

    Firenock LLC
    511 Robert Street
    Henry, IL 61537-1146

Purpose of information collection

    You can visit our site without telling us who you are and without providing any information about yourself.   However, in some areas of our site we may ask you to provide information or to register in order to enable us to process an order or other services.  Generally, Firenock, LLC requests you to provide your information when you:
  • Register services on our website.
  • Place an order.
  • Provide feedback (via Online survey)
  • Participate in a rebate program, contest, or other promotional offer.
  • Request for a special service.
  • Request for information or files.
  • Request for technical support or customer service.
    In these instances, Firenock LLC will most often ask for your name, home address, email address, and phone number.  Other exceptions may apply in other instances.

What Do We Do With Your Information?

    If you choose to provide us your information for any of the purposes stated above, this information will be retained by =Firenock LLC and will only be used by Firenock LLC to support your request.  We shall not add you to the mailing list, or newsletter without your registration for this service.    We will only contact you if you request for further information to complete a service

What Could Others Do With Your Information?

    First and foremost: Firenock LLC does not share, rent, and/or sell any submitted information (such as your name or your email address) through our site to any outside organization for use in their marketing and/or solicitations.  Note however that, from time to time, Firenock LLC may use agents and/or contractors to perform services in our stead.  These agents and/or contractors may sometimes need to be provided with your personal information but are required to keep any and all of that information confidential.  There agents and/or contracts also may not use any and all of your personal information for any purposes other than to carry out certain services for Firenock LLC.
    Firenock LLC may also share certain information about its customers and its website visitors with advertisers, business partners, and other third parties.  For example, we may share what percentages of our users or visitors are PC or Macintosh users.  The information we will share in these instances will not contain personal or identifying information about our users or visitors.

Firenock LLC On-line Store

    The Firenock LLC Online Store is designed in a manner to provide you with options concerning the privacy of your information.  If you decide to set up an account, you will be given the option to create a customized order sheet for express ordering and the ability to view your purchase history.  To further protect your privacy, we have designed the site to include certain steps to verify your identity (i.e. before granting access to your account or enabling changes to be made to your account details.)  You will always have access to this account information and you can view it, update it, or correct it at any time.  To do so, you will need to use a user-name (your email) and a password.
    When purchasing products through our Online store, the order form will request your daytime telephone number.  Note that the telephone number you provide will only be used to resolve any immediate question(s) related to an order, such as an inactive email; any and only issues that must be immediately resolved in order to complete processing for your order.  

Third Party Links

    Other Internet sites and services have their own privacy and data collection practices.  http://www.firenock.com does provide links to other sites, but once you leave www.firenock.com, Firenock LLC cannot control and/or has no responsibility for the privacy policies or data collection activities of another website.

Cookies

    There are times when we may send a "cookie" to your computer.  We do not use cookie(s) to retrieve any personal information from your computer.  Cookie(s) are only used as a way to enhance our website and to give you a better and more personalized service during your visit to our website.  You can reset your browser at any time  to indicate when a cookie has been sent and/or to remove all cookies.  If you do so, however, please heed the fact that certain of our website will not properly operate if you refuse cookies.  These areas of our website will always have notices posted about cookies and will clearly inform you when a cookie is being uploaded onto your computer.

Credit Card Security

    We know that customers are very concerned about credit card security.  Here at Firenock LLC, we utilize PayPal, one of the world’s largest fund transfer agencies, to ensure your security. Also, if you choose to use your personal PayPal account during any transactions with us, your personal credit card information will not be given to Firenock LLC know that customers are very concerned about credit card security.  We use one of the world largest funds transfer agencies - PayPal.  If you choose to use a PayPal account, your personal credit card information will not be given to Firenock LLC.

Children's Privacy Protection

    Firenock LLC is concerned with the need to protect the privacy of children under the age of thirteen.  The vast majority of the material on our site is not targeted to or intended for children under the age of thirteen.  We do not knowingly collect data from children and if we learn that we have received personal data from a child, we will immediately remove this information from our database(s).

Changes to this Policy

    Firenock LLC reserves the right change, amend, modify, suspend, continue, or terminate all or any part of this Privacy Policy either in an individual case or in general, at any time without notice.  To stay aware of any such revisions, we encourage you to periodically visit this page.  We will not, however, use your existing information in a manner not previously disclosed.  You will be advised and have the opportunity to opt out of any new use of your information.  If you have any questions about our privacy policy and/or the practices of our website, you can write to:

      Firenock LLC
      511 Robert Street
      Henry, IL 61537-1146



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