All Firenock® brand products have an unconditional no-fault warranty and unconditional refund from the date of purchase for 30 days. Our warranty is only valid for products sold directly from Firenock LLC in the USA (i.e. Firenock web store) or from Firenock LLC authorized and/or certified pro shop. Lost Firenock lighted nocks or Firenock lighted nocks used in any bow fishing application without Firenock LLC approved arrows or adapters fall out of the unconditional warranty. For any unconditional no-fault warranty claim(s), please send in your claim product to Firenock LLC, 511 Robert Street, Henry, Illinois 61537-1146 within the first 30 days. Your Firenock brand product will be replaced and/or repaired free of charge. The unconditional refund is only offered to customers who send back the product(s) purchased from Firenock LLC directly (i.e. Firenock web store) within the first 30 days.
Lifetime Replacement / Side-grade Service
For up to 30 days after date of purchase, your Firenock lighted nock(s) is/are covered by our Lifetime Replacement / Refresh / Side-Grade Service, depending on what Firenock lighted nocks you bought, These services are only available for customers in USA.
Lifetime Replacement / Refresh : For a small fee (see below), we will repair and/or replace your old Firenock.
Side-Grade : Just send in your old Firenock and we will replace it to the nock style, nock color, circuit function according to your wish with a small fee (see below for fee). For example, if you want to change circuit style due to using different internal diameter arrows (e.g. from "A" style nock and "N" series circuit to "G" style nock and "Z" series circuit ). Or if you prefer a different function circuit (e.g. from hunting red to target blue).
To enjoy these services, please send us your old Firenock lighted circuit, filled-out refresh order form (refresh order form in pdf) specifying what you would like (nock style, nock color, circuit LED color, circuit function) and any finds (see below for details) in a padded envelope to Firenock LLC, 511 Robert Street Henry IL 61537-1146.
Under this service, if you do not specify your preferences in the refresh order form, a red color nock with similar nock style as well as the same size and function circuit with a red LED color will be sent to you. Please do not send any O-rings, batteries, end caps, or tools. If you need them, please fill in the refresh order form as batteries, O-rings, and end caps are considered consumable. We cannot be responsible for anything that is not part of this service. These services are subject to change and terminate without notice.
Price listed below included handling and return shipping fee:
$10.00 for 1 Firenock lighted nock (i.e. 1 nock and 1 circuit)
$12.00 for 1 Firenock lightning nock (i.e. 1 nock and 1 circuit)
$25.00 for 3 Firenock lighted nocks (i.e. 3 nocks and 3 circuits)
$33.00 for 3 Firenock lightning nocks (i.e. 3 nocks and 3 circuits)
Additional accessories can be purchased at the following price along with the Lifetime Replacement / Refresh / Side Grade Service without extra handling and shipping fee:
$10.95 for battery pack [BR] or [BL] (3 pcs per pack)
$15.95 for battery pack [BU] (3 pcs per pack)
$9.95 for Extreme Shock End Cap pack [XA], [X0], etc. (3 pcs per pack with tool)
$9.95 for polycarbonate nock pack [GR], [SR]. etc. (7 pcs per pack)
$2.00 for O-rings pack [OB], [OA], [OE], [OAx], [OEx], etc. (7 pcs per pack)
$5.00 for O-rings pack [OC] (for "F", "M" or old crossbow "C" style)
$10.95 for cyanoacrylate (CA) end cap glue [AG0GEL]
Firenock, LLC is not responsible for any personal / property harm to the end user, any equipment, or any other matter due to misapplication, improper installation, or any other form of misuse or abuse of any Firenock LLC product. * It is strongly recommended that any installation of a Firenock LLC product is done after one has fully read and understood the instruction(s) that come with each product for the safety of yourself and your equipment. For any needed further instructions, consult an experienced, certified, and/or trained Pro Shop.
In the event of a failure due to defects in materials or workmanship, the liability of Firenock LLC shall be limited to the lesser of the cost of repairing or replacing the Firenock brand products' broken part(s) within the stated warranty period.
Firenock, LLC is not responsible for any copied / reproduced information, pictures, and catalogue in part, or in whole as shown on other web pages.
Firenock, LLC retains the right to modify its product at any time without prior notice.